After starting my website with ideas about safe wheelchair transport, it is time to step aside to think about the future. How can I use my experience and knowledge to help those involved in transport? Is the branche, but much more important, are drivers and customers waiting for that? How can safety in the wheelchair taxi sector be shaped differently, more from the experience of drivers, passengers and wheelchair manufacturers? Invest in what’s going well.
The following letter was sent to the authors of the Code VVR and parties involved in the transport and wheelchair provision. Because there are currently two Codes I use the term Code VVR (SFM) here. The code was published by Social Mobility Fund as secretariat on behalf of the Platform. For me, safety and cooperation in the workplace are particularly important in the provision of wheelchairs and in transport.
In order to improve the safety of wheelchair transport, the Netherlands has a long tradition. Including a Code VVR, which contains rules that the various interested parties should adhere to. There are currently two VVR codes coexisting. 1: the successor to the Code VVR from 1999, registered and maintained by Ap Peters (Code VVR A. Peters). 2: a code issued by Social Fund Mobility (Code VVR SFMopens PDF file ) supported by KNV taxi, Firevaned and trade unions, in which Ieder(in) read along. According to this second, much more sober, Code VVR SFM, only wheelchairs that have complied to a crash test should be used in taxi transport as a seat. (Target date introduction of Code VVR SFM 1 January 2021)
The rijdende rechter settled a dispute between a wheelchair user and a taxi company in the broadcast on 18 March 2020. The question was whether or not she had been rightly refused in wheelchair transport. It turned out that she has a type of wheelchair that has met the crash test and is allowed to carry the wheelchairuser in transport from the Code VVR (SFM). The broadcast did yield a few picture puzzles.
Marjolein Quené says in her book about customization (in the Anglo-Saxon management model):
“Custom work in services is an illusion. In public services, we often talk about customization. The idea is that the client or client is helped entirely to measure. Most of the time, however, this customisation consists of a product. The customer can then choose from ten variables, instead from two. However, each variable is conceived and recorded by the organization in advance. It is rarely the case that the customer or client can really indicate what his needs are and then that they are met. If the need has not been defined by the organization before, very few organizations are able to meet the wishes or needs of the customer or client. Usually the employees are simply not allowed to do so. “